Happy New Year!

I can’t believe it’s already 2015! If you’re anything like me, you probably don’t have a ton of free time to surf the web looking for the best marketing & fundraising content. That’s precisely why I’m taking this blog in a different direction in 2015. This site will be focusing in on five key areas: […]

Are you giving donors the experience they crave?

Are you giving donors the experience they crave? For profit organizations know that improving customer experience increases customer retention and profit over the long-term. In fact, there are volumes of research on this topic by reputable firms like McKinsey & Company, Bain & Company, and the London School of Economics. The data is conclusive. Improving […]

Direct Mail Fail – Alumni Acquisition Package

The minute I saw this envelope I knew the package was doomed.  The OE (outer envelope) had a huge flaw. Unfortunately, the OE wasn’t the only thing wrong with this piece. There were three significant problems with this appeal. 1. Dirty data. This mailing is addressed to my wife. Sort of. You see, my wife’s […]

Keys to a strong fundraising offer

A few weeks ago I wrote about what it takes to have a strong fundraising offer.  While on vacation this week in beautiful Santa Barbara, CA, I found a great example of a strong fundraising offer. This counter-top display was in the Westmont College bookstore.  It isn’t pretty.  There’s no flashy branding.  But the offer […]